Global Fire Solutions AU/NZ Warranty Statement

Voluntary Warranty Coverage

Global Fire Solutions AU/NZ warrants that its equipment is free from defects in materials and workmanship for a period of 12 months from the date of purchase, or the effective warranty period carried by the manufacturer. If a defect arises during the warranty period and is attributable to Global Fire Solutions AU/NZ, we will repair or replace the equipment or the defective component, subject to the conditions below.

Our obligation under this voluntary warranty is strictly limited to repairing or replacing equipment or parts that, upon inspection by Global Fire Solutions AU/NZ, are found to be defective due to our workmanship or materials.

Warranty Claim Requirements

To qualify for this warranty:

Alleged defective equipment must be returned to Global Fire Solutions AU/NZ at the address listed below, with transportation charges prepaid.
The return must occur within a reasonable time after discovery of the defect and no later than 30 days after the end of the warranty period.
Labour costs associated with removal, reinstallation, or repair will not be reimbursed unless prior written approval is provided by an authorised representative of Global Fire Solutions AU/NZ.

After examining the returned equipment, if we determine that a defect attributable to us exists, we will remedy the defect within a reasonable time.

Workmanship associated with non‑warranty repairs is covered for 90 days.

Replacement, Repair, or Refund

If a defect attributable to Global Fire Solutions AU/NZ is confirmed and replacement or repair is not commercially practicable or cannot be completed within a reasonable time, we may elect to refund the purchase price paid for the equipment, less reasonable depreciation. Before a refund is issued, the claimant must return the equipment free of liens or encumbrances.

Exclusions

This voluntary warranty does not apply where the defect or damage results from:

Misuse, neglect, or failure to perform reasonable maintenance
Accidents
Unauthorised repairs or alterations
Use of the equipment outside normal operating conditions

These circumstances release Global Fire Solutions AU/NZ from any obligations under this warranty.

Limitation of Liability (Voluntary Warranty Only)

To the extent permitted by law, Global Fire Solutions AU/NZ is not liable for incidental or consequential damages arising from defective equipment covered by this voluntary warranty.

Australian Consumer Law Notice

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure, and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if they fail to be of acceptable quality and the failure is not a major failure.

The rights provided under this voluntary warranty are in addition to your rights under the Australian Consumer Law.

New Zealand Consumer Guarantee Act

Our Goods come with guarantees that cannot be excluded under the Consumer Guarantee Act 1993 for New Zealand. This guarantee applies in addition to the conditions and guarantees implied by the Consumer Guarantee Act 1993.

General Conditions

No person has authority to modify or extend this warranty. Global Fire Solutions AU/NZ reserves the right to change the design or components of its products without obligation to update previously manufactured units or maintain spare parts.